Policies

Our support is available Monday to Sunday 9AM-9PM.

Response times will vary based on our support volume. We aim to get a response to most tickets within 24 hours. In some situations, it may take up to 1-2 business days to receive a response.

Support is available in English and Vietnamese.

Our support includes the following:

• Addressing any questions about the features, functionality, and technical details of Xotiny Shopify themes
• Assisting you in becoming familiar with the process of building your store using a Xotiny Shopify theme
• Fixing bugs or problems with default theme installations
• Assuring that your theme is compatible with new software versions by providing updated theme files